Do you offer free shipping?
Yes - on all orders.
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Our signature hammocks, canopy and underquilt are shipped exclusively from our supplier in China. These are usually shipped within 2 weeks to any location, although there are circumstances beyond our control that may result in delays.
Other camping gear can take a bit longer to reach its destination. For the U.S, it typically takes 2-3 weeks. For all other countries it may range from 2-4 weeks.
We understand that buying online can result in some concerns. At each step of the process, you will get notifications from us letting you know on the status of your order - when it has left our supplier's warehouse, when it has reached the destination country etc. You can also track the status of your order through our tracking application by entering your order # and email here:
If you have any questions or are facing delays, please don't hesitate to reach to us at firstname.lastname@example.org where our customer service team will be happy to help you with whatever you need!
Will I be charged customs or taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.