Summit Style FAQs - We're Here To Help

 How can I contact Summit Style?

You can simply email us at customerservice@summit-style.com where our customer service team will be happy to help any outdoor enthusiast with whatever you need!

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Where are you located?

Our company is based out of Canada - located in Mississauga, Ontario. Our address, should you ever need to reach us is:

Summit-Style

C/O World of Outdoor Living

2400 Dundas Street West Unit 6

Mississauga, ON, Canada, L5K 2R8 

 

SHIPPING AND CUSTOMS

When will my order be processed?

 

All orders are handled and shipped out from our International Order Fulfillment Center in China. Please allow extra time for your order to be processed during holidays and sale seasons.  We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

 

How long will it take to receive my order?

Our signature outdoor hammocks, canopy and under quilt are shipped exclusively from our supplier in China. These are usually shipped within 2 weeks to any location, although there are circumstances beyond our control that may result in delays.

Other camping gear can take a bit longer to reach its destination. For the U.S, it typically takes 2-3 weeks. For all other countries it may range from 2-4 weeks.

We understand that buying online can result in some concerns. At each step of the process, you will get notifications from us letting you know the status of your order - when it has left our supplier's warehouse, when it has reached the destination country etc. You can also track the status of your order through our tracking application by entering your order # and email here:

https://summit-style.com/apps/tracktor/track

If you have any questions or are facing delays, please don't hesitate to reach out to us at customerservice@summit-style.com where our customer service team will be happy to help you with whatever you need!

 

Will I be charged with customs and taxes?

 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by Summit Style. We are not responsible for delays caused by the customs department in your country. For further details of charges please contact your local customs office.

**We can split orders into multiple shipments!!**

EXCHANGES/RETURNS

We offer a 60 day no-hassle return/exchange policy. Please refer to further details here

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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