FREE SHIPPING ON ALL ORDERS OVER $60!

FAQ

 How can I contact Summit Style?

You can simply email us at customerservice@summit-style.com where our customer service team will be happy to help you with whatever you need!

 

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Where are you located?
Our company is based out of Canada - located in Mississauga, Ontario. Our address, should you ever need to reach us is:

Summit-Style

C/O World of Outdoor Living

2400 Dundas Street West Unit 6

Mississauga, ON, Canada, L5K 2R8 

 

SHIPPING AND CUSTOMS

When will my order be processed?
All orders are handled and shipped out from our International Order Fulfillment Center in China. Please allow extra time for your order to be processed during holidays and sale seasons.  We processes orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

 

How long will it take to receive my order?
Our signature hammocks, canopy and underquilt are shipped exclusively from our supplier in China. These are usually shipped within 2 weeks to any location, although there are circumstances beyond our control that may result in delays.
Other camping gear can take a bit longer to reach its destination. For the U.S, it typically takes 2-3 weeks. For all other countries it may range from 2-4 weeks.
We understand that buying online can result in some concerns. At each step of the process, you will get notifications from us letting you know on the status of your order - when it has left our supplier's warehouse, when it has reached the destination country etc. You can also track the status of your order through our tracking application by entering your order # and email here:
https://summit-style.com/apps/tracktor/track
If you have any questions or are facing delays, please don't hesitate to reach to us at customerservice@summit-style.com where our customer service team will be happy to help you with whatever you need!
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by Summit Style. We are not responsible for delays caused by the customs department in your country. For further details of charges please contact your local customs office.
**We can split orders into multiple shipments!!**

RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.